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Company Name : HDFC Bank
Location : Mumbai, Maharashtra
Position : Product Mngr-Digital Service Journeys
Job Description : Job Description
A) Building, of Transactions, Services and Customer journeys across Banking Apps in Playstore/ Appstore and other Digital Channels live on HDFC Bank Digital ecosystem Creating and Enhance the Banking experience of customers by creating a complete ecosystem through digital channels, which will be futuristic by creating effective Customer journeys for every segment and enhancing User experience to adapt to an increasing digital world Create transactions / services and customer journeys for various apps and digital platforms of the bank Monitor existing transactions/services and customer journeys and Recommend / Take up changes to ensure optimum customer satisfaction and internal efficiency Create customer journeys that are adaptive, secure and efficient along with creating cross sell and upsell opportunities Follow up for IT support and project requests that impact the system.
Comply with the UI/ UX which is approved by the Board and has to be standard across all the apps.
Represent the application in business strategy discussions and ensure there is a short-term and long-term strategy for the application & its services Evaluate whether the transaction / services has to be available in the App/ other digital platform and take up to create, replicate or remove from the identified channel Evaluate the features, transactions and services of existing Apps , then recommend to the board for demise and clubbing the unique elements/ features of the demised app in the Primary App.
B) Monitoring Application, Enhancement of Transactions and journeys Evaluate transactions and backend services which might be hampering performance of the internal systems and bandwidth.
Draw recommendations basis availability of alternatives or creation of new services which would enhance performance and efficiency and lower the system load Recommend and take up enhancements to bring new features / services to the customers across digital platforms and to improve the experience on existing journeys in terms of delivery, TAT, transaction experience and security Seek Feedback from across functional and product teams and work on suggestions / recommendations Periodic Testing and review of transactions, UAT and Preprod testing and sharing feedback / observations to respective product owners and platform owners and get the issues corrected.
Engage with new vendors to get new and more innovative products and offers C) Maintenance Check the criticality of selected application functions and the expected service level goals for application operations and support D) Process Improvement & Adoption Should work for Product and Process Improvements.
Drive Adoption, Cross Sell and on-boarding of Merchants E) Engagement with Audit & ISG teams and Meet regulatory Compliance Engage with Audit & ISG teams to ensure compliance of the Customer Journeys and approvals for new requests.
Take up regulatory changes which have been recommended by board/senior management and ensure all channels in ecosystem are compliant F) Industry Benchmarking Checking the industry trends on digital space and evaluate to adopt new technologies and service offerings Benchmarking Bank apps and platforms for capabilities and creating replicating the learnings and best practices/processes.
G) Engagement with Channel, Queries & Portfolio teams Feedback from the ground on the services, product and processes.
Identify and work on issue areas H) Miscellaneous Activities Analysis and regional Presentations Internal Query Handling Data for reviews/ PPTs.
Skills
1) Sales and Influencing Skills
2) Product Management
3) Channel Management
4) Banking Product & Process Knowledge
5) Planning and Organizing Skills
6) Communication
7) Knowledge of Competition & Current trends in financial Industry.
This post is listed Under Mumbai jobs
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