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Company Name : Newfold Digital
Location : Mumbai, Maharashtra
Position : System Administrator – Support
Job Description : About Us:
Newfold Digital is a leading web technology company serving nearly 7 million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, Newfold’s mission is to empower success in a connected world with a focus on helping businesses of all sizes thrive online. The company’s world-class family of brands includes BlueHost, HostGator, iPage, Domain.com, A Small Orange, MOJO Marketplace, BigRock, and ResellerClub.
What you’ll do?
Handling escalations from internal teams as well as customers and making outbound calls in case of necessity.
Handling cases escalated from the team & escalating complex system-wide issues or bugs to the sysads/engineering team
Training and mentoring the new joiners in the team as well as the existing team
Handling Incident management & making sure the public forum is updated for the incidents in a timely manner
Managing the floor & making sure that the work is running smoothly
Identify flaws in the existing process/product & suggest ways to rectify
Ensure the smooth working of managed services (Hardening process, Handling alerts via zabbix)
Working on quality evaluations of cases/chat done by the team & ensuring that quality of daily work is maintained
Any Adhoc tasks/projects that come up as part of OKRs
Handling customer chats in case of necessity.
Ensuring speedy resolution of customer issues while maintaining high customer satisfaction.
Identify recurring issues and build automated solutions
Who you are?
3-4 years of experience.
Graduate, preferably in Information Technology or Computer Science.
Should have a good understanding of:
WebHosting: Deep knowledge of web hosting working tools like apache, database, nginx, mailservers, dns , Load balancing concepts, etc.
Linux Basics: Deep understanding of user management, disk partitions, permissions etc, grub, fstab. Should also have knowledge on server hardening, security, Handling alerts for servers.
Troubleshooting : Understanding of commands like netstat,lsof, strace,ps/top/atop/dstat, grub boot config & systems rescue,fstab/disk labels, ext3/ext4, IPtables,sysstat (sar/vmstat/iostat etc), run-levels & startupscripts
Automation & scripting: Basic understanding of any Shell/Bash/python script. good knowledge of sed/awk/grep/egrep,VI/VIM etc
Web Hosting: Understanding of Plesk control panel, IIS, MailEnable etc
Windows Basics: Windows 2000/2003/2008.
Troubleshooting: Troubleshoot system/application faults using Event logs, IIS Fundamentals.
3) Cloud: Basic understanding of gcp, kubernetes, docker
Good communication & c0ordination skill
Customer focus & willingness to help
Why you’ll love us:
In this era of COVID-19, we believe in putting our employees first and keeping them safe. We were one of the first technology companies to make significant changes to our office environments and team interactions, including mandatory working from home and safety procedures to enter our office space. We are committed to not require any face-to-face interaction for our employees until the data shows it is entirely safe for our teams. Here is just a snippet of what we think you’ll love:Grow together. Our exciting virtual learning & development programs never cease to amaze us.Participate in our Expert Speak sessions/E-learning courses to grow professionally & personally.Work with creative & innovative teams. We believe in hiring the best of the best and are proud of being surrounded by people who think out of the box to only better our products, work & customer experiences.Did someone say free domain? Building a community one domain at a time, one employee at a time.All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.Leave your worries aside! Juggling the demands of career and personal life can be stressful and challenging but don’t worry! Our employee’s assistance program services provide free, confidential, short-term counseling. This benefit is also extended to an immediate family member.
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