AGM – Service Operations (Response&Reso) Job Vacancy in Vodafone Idea Ahmedabad, Gujarat – Latest Jobs in Ahmedabad, Gujarat

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name :
Vodafone Idea
Location : Ahmedabad, Gujarat
Position : AGM – Service Operations (Response&Reso)

Job Description : Job Req ID: 21232
Ahmedabad, IN
Function: Other
Response and Resolution Process Factory – Team Member

Job Level/ Designation

Function / Department
Customer Service – Corporate/Service Partner Operations


No of Positions

Job Purpose
Manage Quality resolution of issues with the help of circle, corporate vertical teams for a group of circles
Analyse the reason for the escalation and provide quick resolution
Arrest the possibility of issue reoccurrence
Analysing gaps in the process/people/product
By ensuring gaps addressed with the help of respective vertical/functional team

Key Result Areas/Accountabilities
Manage Quality Resolution:
Ensure timely closure of the issues to deliver Service Levels
Minimal repeat of the issues from the closures
Quality of resolution scores : TNPS
Continuous improvement in Improved productivity
Arrest Possibility of recurrence:
Analyse the category wise issue escalations and repeats- Repeat issue %
Issues closed with other verticals/functions in deploying automation, proactive resolution

Core Competencies, Knowledge, Experience
Knowledge and Subject Matter Expertise around VIL processes, and systems
Excellent analytical skills to identify the process/product gaps and provide resolution
Self-motivated, willing to excel
Operational experience with all phases of telecom customer life cycle like call centre, back office, retention

Must have technical / professional qualifications
Graduate/Post Graduate/ MBA with a min 6-10 years of experience in various customer service roles with expertise in managing operations and management experience
Good Analytical Skills

Who can Apply
Candidates meeting the requisite skills and qualifying criteria.

This post is listed Under  Ahmedabad jobs

Disclaimer : works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company