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Company Name : Monexo
Location : Mumbai, Maharashtra
Position : Customer Success Officer
Job Description : Role :
Receiving and placing customer telephone calls
Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
Resolving customer complaints, managing database records, drafting status reports on customer service issues
Data entry and research as required to troubleshoot customer problems
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Communicating and coordinating with colleagues as necessary.
This post is listed Under Mumbai jobs
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