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Company Name : Abbott Laboratories
Location : Princeton, NJ
Position : Customer Support Specialist- (APOC), Princeton, NJ
Job Description : Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.
Abbott Point of Care is a global leader in providing critical medical diagnostic and data management products for rapid blood analysis that are intuitive, reliable, and cost-effective. Our i-STAT System is an advanced, portable diagnostic tool that provides real-time, lab-quality results within minutes to accelerate patient-care decision-making. The i-STAT System has the industry’s most comprehensive menu of tests in a single, with-patient platform, including tests for blood gases, electrolytes, chemistries, coagulation, hematology, glucose, and cardiac markers. By delivering lab-quality results in minutes, our i-STAT System fosters a collaborative, patient-centered environment while driving improved operational performance.
Our Princeton, NJ Division Headquarter has an opportunity for a Customer Support Specialist. The Customer Support Specialist will be part of a dynamic Customer Service team responsible for delivering the highest quality customer service to Abbott Point of Care international customers.
Provides focused expertise within a specific area in customer service operations, or coordinates, in a lead capacity, a specific area of operations (i.e.
International ordering, National Accounts, etc.).
Process customer orders by phone, fax, e-mail, Ecommerce or EDI.
Maintains customer files in accordance with department policy.
Perform direct verbal and written communication with customers.
Independently resolves customer issues with other departments such as planning, shipping, purchasing, marketing, sales, IT and contracting/pricing.
Takes initiative to develop, resolve and implement process improvements that enhance the organizations capability to deliver timely and effective customer service in area of expertise.
Leads projects cross-functionally when required.
Process with direction credit requests, debt memos, exceptions to policy, product allocation and other areas that may impact the balance between customer satisfaction and cost efficacy.
Trains other members in customer service team on subjects within their area of expertise.
Applies knowledge to assist others to understand the impact of process improvements.
Applies a working knowledge of pricing structures and policies.
Demonstrates the ability to work in a team environment Create/Updates department procedures as required Create/Modifies customer accounts May perform other duties as assigned.
Education: High School Diploma
Minimum 3 years Related business experience
WHAT WE OFFER
At Abbott, you can have a good job that can grow into a great career. We offer:
Training and career development, with onboarding programs for new employees and tuition assistance
Financial security through competitive compensation, incentives and retirement plans
Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
Paid time off
401(k) retirement savings with a generous company match
The stability of a company with a record of strong financial performance and history of being actively involved in local communities
Learn more about our benefits that add real value to your life to help you live fully: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @Abbott News and @AbbottGlobal.
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