Intake/Scheduling Coordinator (Call Center) Job Vacancy in LifeStance Health Beachwood, OH 44122 – Latest Jobs in Beachwood, OH 44122
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Company Name : LifeStance Health
Location : Beachwood, OH 44122
Position : Intake/Scheduling Coordinator (Call Center)
Job Description : Full TimeMonday-Friday 8am-6pm (shift starts as early as 8am or as late as 9:30am)LIFESTANCE OVERVIEWLifeStance Health is one of the nation’s largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona.Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better.Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare.Our Values:Delivering Compassion – We care for people unconditionally and act with empathy always.Building Relationships – We are collaborative, building enduring relationships to achieve more together.Celebrating Difference – We respect the diversity of every individual’s lived experiences.Since LifeStance Health was founded in 2017, we have grown to nearly 5,000 clinicians and team members serving patients in more than 370 locations. We acquire clinical practices and open new locations across the country, with thousands of new clinicians joining our mission every year. We are reimagining mental health.Learn more at www.lifestance.com.ROLE OVERVIEW The Beachwood Customer Care Intake Coordinator is responsible for assisting new patients in establishing care with a LifeStance provider. Tasks include initial assessment scheduling, collection of necessary demographic and insurance information, handling of referrals and clinical history to properly match a patient to the most appropriate provider. Ideal candidates should be able to quickly learn and adapt to the intake department processes and technology. Technology includes Electronic Health Record (EHR), appointment scheduling, phone, and contact center systems.RESPONISIBILITIESHandle intake department interactions via phone (Inbound and Outbound), email, voicemail, faxes, and chatAssist new patients establishing care with a providerIntake AssessmentScheduling initial appointmentObtaining patient clinical historical, demographic, and insurance informationProcessing and managing of referral paperworkAssess patient needs to match patient to an appropriate providerFollow up activities may includeContact referral source, patient, and/or provider office to obtain additional information that is required to complete verification of benefits and/or prior approvalsCommunication with patient and provider regarding delays in processing referral or prior authorizationScreen any inquiry calls to schedule potential new patientsReaching out to patients to initiate new services and complete assessmentAssist caller/patient with any questions regarding new patient appointments or referralsCommunicate regularly with key referral sources to ensure proper placementAssist with incoming emergency calls as appropriateOther tasks as assigned by managementSKILLS & EXPERIENCEHigh school diploma or equivalent required; Associate degree with relevant work experience preferred2+ years of experience in a call center environment2+ years of experience in healthcare environment, medical or mental health practicesPrior experience working with Electronic Health Record systems (EHRs), Call Center and phone systemsMust have strong computer proficiency with knowledge of Microsoft Office, Internet, and EmailAbility to type fluentlyJob Type: Full-timeBenefits:401(k)Dental insuranceHealth insuranceLife insurancePaid time offVision insuranceSchedule:8 hour shiftEducation:High school or equivalent (Required)Experience:Call center: 2 years (Preferred)Medical office: 1 year (Preferred)EMR systems: 1 year (Preferred)Work Location: One location
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