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Company Name : Navit Software Solutions
Location : Hyderabad, Telangana
Position : Operations Executive
Job Description : Navit is a global engineering and technology solutions company. As a solutions partner for leading organizations worldwide, we take solution ownership across the value chain to help clients focus on their core, innovate, and stay ahead of the curve. We leverage digital technologies, advanced analytics capabilities, and our domain knowledge and technical expertise, to solve complex business problems.
We partner with clients to operate as part of their extended team in ways that best suit their organization’s culture and requirements. Our industry focus includes healthcare, telecommunications and energy.
About the Role
Their primary responsibilities include analyzing the service requests and work on customer applications to fulfil their logistics arrangement. Required to communicate with customer thru chat /Emails on the work process. Focus on the customer needs and timely delivery (24×7) with quality are the key performance areas.
Hands-on experience in CRM related applications
Understand customer requirements and familiar with Travel & Logistic management services
MIS reporting/ Macros/ Power BI experience
Should have the experience in Customer front communications
You will report to Project Manger
Have 4+ years of overall experience.
Travel Industry domain knowledge and experience
Good Verbal & Written communication skills
International Voice support (will be advantage)
High Quality oriented
Experience in Analytics and reporting are added advantage
Skills & Experience
Analytical, Customer communication, Customer Relationship Management (CRM), MIS, Service-Now, Softskills
This post is listed Under Hyderabad jobs
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