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Company Name : King County Library System
Location : Issaquah, WA 98027
Position : Outreach Services Specialist – Traveling Library Center
Job Description : Outreach Services Specialist – Traveling Library Center
CLOSING DATE: 3/31/2022 at 8:59pm
SALARY: $60,188.17 – $72,234.41
PAY GRADE: 13
JOB TYPE: Full-Time, Non-Exempt
UNION REPRESENTED: Yes
LOCATION: Service Center, Administration, 960 Newport Way NW, Issaquah
DEPARTMENT: Mobile Services – Adult Services
The announcement of this position has been provided internally for seven (7) calendar days to active KCLS employees, then will be provided externally to the public.
All applicants should be fully prepared to submit a complete application in one sitting. Information could be lost if applicant exits the Dayforce system prior to submitting a completed application.
Job Number: DF22-149
About the Opportunity:
King County Library System (KCLS) is seeking two approachable and skilled Outreach Services Specialists who have a passion for customer services and are energized by adaptive challenges.
This position reports to the Outreach Services Coordinator as part of a centralized team of passionate library staff in the Mobile Services Outreach Department, which organizes the Traveling Library Center program delivering services to those who are unable to visit community library buildings. Through the efforts and expertise of the Mobile Services Outreach Department, KCLS is able to ensure that equitable access to library services and materials is extended to thousands of diverse patrons in King County, many of whom have limited access to library facilities.
As an Outreach Services Specialist you will embody the KCLS mission of inspiring and cultivating an informed and empowered local community. You will meet patrons where they need you by driving Traveling Library Center vans and delivering materials and expertise to them directly. In this unique role you will share your enthusiasm for community outreach by cultivating positive relationships with patrons and local library staff on your assigned routes, ensuring that the library remains a welcoming and visible presence in the community.
In this position you will have the unique opportunity to serve seniors residing at nursing homes, assisted living facilities, and those at community centers who don’t have access to library facilities and programs. You will help ensure that diverse communities in need are informed about library resources and receive consistent and equitable access to library materials and services.
You will select library materials based on requests from patrons and conduct independent research related to the interests and needs of target populations. In this role you will provide dynamic recommendations, adaptive plans, and data tracking and analysis of mobile services offered to the specific population you serve. You will safely push, pull and load carts filled with library materials and equipment onto vehicles and drive throughout King County on scheduled routes. You will also effectively troubleshoot minor technical problems, offering personable and professional support to colleagues and team members.
REQUIRED: Applicants must attach a current resume and cover letter which addresses relevant work experience, education and training as it relates to this position.
About King County Library System (KCLS):
KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.4 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs.
Approximately 1,000 engaged and passionate staff provide service in 50 community library locations and patron engagement using direct outreach and virtual assistance. Our service area includes cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle.
The King County Library System values diverse perspectives, lived experiences, and cultures. KCLS encourages people of all backgrounds to apply, including BIPOC (Black, Indigenous, and people of color), immigrants, refugees, women, LGBTQ+, individuals with disabilities and veterans. KCLS is committed to the full inclusion of all qualified individuals. As part of this commitment, KCLS will ensure that persons with disabilities and impairments are provided reasonable accommodations when needed to participate in the job application or interview process and/or to perform the essential functions of the position.
To request accommodation, please call 425-369-3224.
EXAMPLES OF DUTIES:Essential Duties/Major Responsibilities:
Any of the following duties may be performed. These examples are not necessarily performed by all incumbents, however, and do not include all specific tasks an incumbent may be expected to perform.
1. Locate and provide KCLS library materials, and provide reader’s advisory and ready reference to a patron population that is unable to get to any local branch to utilize services or access material for assigned service population.
2. Deliver, check-in and check-out the materials at the site, either on-line using PC’s, tablets, or remotely, and downloading the information after the on-site visit when necessary.
3. Drive Outreach vehicles to various locations within the KCLS service area.
4. Perform circulation routines such as unpacking shipments, checking in materials, library holds, and other collection circulation/maintenance functions.
5. Perform specialized functions such as, database management, filing office materials, etc.
6. Maintain current knowledge of literature, children’s, teens and adult resources, as well as early literacy and adult practices depending on assignment.
7. Attend system-wide Adult Services meetings when available. Current assignment emphasis on seniors.
8. Support coordinators and librarians in the delivery of high quality programs and instruction for diverse audiences at designated off-site locations. Partner with other staff to identify opportunities to meet needs of population outside of community libraries. Support evaluation efforts and identify opportunities for continuous improvement.
9. Research materials available to target patron population. Research and engage with potential new service sites.
10. Routinely act as lead library staff person when out on mobile site visits. Act as library liaison with staff and patrons of facilities. Uphold library policies and procedures when offsite, including Library Code of Conduct enforcement.
1. Other duties as assigned.
A typical way of obtaining the knowledge, ability and skills necessary to fully perform the essential duties of this position is through:
Graduation from a high school or GED equivalent supplemented with an associate degree or equivalent specializing in library science, research methods or related field.
Two to four years’ experience in library operations, and reader’s advisory services and/ or comparable direct customer service to the general public.
Or other combination of education, experience and training that provides the required knowledge, skills and abilities to perform the duties and responsibilities of the classification.
Fluency in a language other than English desirable.
Valid Washington driver license including requirements of satisfactory driving record review. Candidates must successfully complete KCLS driver training within the first three months of employment.
Customer Focus – Primarily focused on customer needs, able to deliver high quality, value added services. Constantly strives to find new ways to increase customer satisfaction and understanding, foster equitable services, and forge meaningful connections.
Valuing Diversity – Manages relationships with all kinds and classes of people inclusively and equitably; respects, values, and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn from differences.
Ethics, Values, and Judgment – Exercises best judgment, trustworthiness, and professional standards of conduct; consistently demonstrates organizational values, moral principles, and accountability in behavior, character and action. Defends intellectual freedom and patron confidentiality.
Professional and Technical Knowledge – Demonstrates proficiency in professional and technical skills and/or knowledge in position related areas; purposely keeps up with current developments and trends in areas of expertise, in order to foster personal success and connections for others.
Approachability – Listens more than they talk; allows appropriate time for interactions; purposely builds rapport, sets positive tone and exhibits confidence by body language and speech. Maintains boundaries.
Dealing with Ambiguity – Can shift gears comfortably; can decide and act without the total picture; can comfortably handle risk and uncertainty, does not exhibit excessive need to control or track, can ‘let go’ and move forward in uncertainty.
Teamwork/Collaborating – Works cooperatively and productively with others to achieve goals and deliverables. Is aware of, utilizes and celebrate their own and team member’s strengths and differences.
Compassion – Authentically cares about people with a desire to help them; demonstrates real empathy with and for others, yet, maintains appropriate boundaries.
Composure – Calm and reflective, self-possessed even in the face of provocation, recognizes and manages stress appropriately, even during tough times.
PHYSICAL DEMANDS & WORK ENVIRONMENT:
While performing the duties of this job, the employee is constantly using hands to grasp objects, books and drive. Frequently required to walk and sit. Frequently reach out with hands and arms, frequent neck twist for driving and occasionally twisting at back and bending when working with books, driving and loading. Frequently using foot controls. The employee will occasionally lift up to 25 pounds for loading or stacking boxes, some shifts may lift seldom up to 55 pounds for equipment. Will occasionally push/pull with moderate force for moving loaded carts and occasionally uses hand trucks using light force.
Work is outside of a normal office environment and involves extensive travel, heavy lifting, constant standing, working near moving mechanical parts, loading and unloading heavy carts in parking lots and delivering books and other material through confined hallways and rooms. There may be some exposure to angry or hostile individuals.
Interested applicants seeking additional information should contact KCLS Human Resources at firstname.lastname@example.org.
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