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Company Name : BCN Telecom
Location : Morristown, NJ 07960
Position : Telecommunications Customer Care Representative
Job Description : Job Summary: We are seeking an outgoing, organized, and friendly customer service rep to join our growing telecom company to provide top-notch service to our customers over the phone and through written communications. In this role, you will interact directly with our customers to answer questions, solve problems and maintain our company’s reputation for high-quality service.Accountabilities: Expertly answer calls friendly and enthusiastically.Provide professional and knowledgeable service while delivering an exceptional customer experienceResolve customer questions related to billing, service issues, etc.Keeping records of customer interactions, transactions, comments and complaints.Communicating and coordinating with colleagues as necessary.Be able to work in BCN’s systemsMust be proficient in Outlook, Excel and Word.Seek out opportunities for additional sales with new and existing customersWork with internal departments, repair, billing, collections and provisioningWork as a team to ensure departmental and individual goals are met on a daily basisPerform other duties as assigned by the Customer Service Manager and SupervisorRequirements and Qualifications: 1+ years of experience in a customer service-related roleExperience in Telecom IndustryHigh school diploma or equivalentExcellent written and verbal communication skillsAbility to foster and maintain relationshipsOrganizational skills with the ability to manage numerous projects and priorities at oncePositive and service-oriented attitudeAbility to thrive in a fast-paced and sometimes high-pressure environmentBasic computer skills and excellent phone dispositionWillingness to work independently or as part of a teamJob Type: Full-timePay: $40,000.00 – $45,000.00 per yearJob Type: Full-timePay: $40,000.00 – $45,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceFlexible scheduleHealth insuranceLife insurancePaid time offVision insuranceSchedule:8 hour shiftSupplemental Pay:Bonus payEducation:High school or equivalent (Preferred)Experience:Customer Service: 1 year (Preferred)Work Location:One locationWork Remotely:NoWork Location: One location
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