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Company Name : Nuance
Location : Bengaluru, Karnataka
Position : Virtual Healthcare Trainer
Job Description : QUALIFICATIONS/WORK EXPERIENCE REQUIREMENTS:
3-5 years of experience in the medical field.
At least 1 year of experience directly training individuals.
Bachelor’s degree strongly preferred (Associate’s degree required).
Mastery of English with excellent verbal and written communication is a critical component.
Must be well versed in specialties supported by DAX, necessary for proper coaching
Ability to QA trainee work in a timely manner.
Familiarity with medical terminology required.
People management and/or project management experience preferred.
Demonstrated ability to work effectively in a challenging space within a multifaceted team where cross-pollination and interaction are key.
Demonstrated track record of meeting significant business deadlines and turnaround times.
RESPONSIBILITIES:
Communicate intensively via video chat, Teams, calls, and screenshares with large population of new hires daily to enhance and support their Onboarding, Training, and Operations experience.
Proactively identify coaching strategies for trainees who are struggling with quality, may need to assess and make suggestions regarding difficulty of work.
Quickly respond to trainee observations identified by members of other departments, including Manager, Sr. Manager, Operations, and others.
Develop, implement, and manage multiple QDS training plans per provider specifics, specialty specifics, trainee ability, and other success-guiding factors.
May be responsible for a combination of methodologies, including OJT and Live OJT.
Evaluate and train according to rigorous internal rubrics and processes.
Provide white-glove treatment for all new hires.
Maintain high level of employee satisfaction.
Grade and track QDS progress and performance via a variety of tools and applications.
Develop and implement new strategies based on changes and growth within the DAX service and product space.
Multiple shifts: 9a-5p, 12p-8:30p, 3p-11:30p ET
Nuance offers a compelling and rewarding work environment. We offer market competitive salaries,
bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically
challenging work environment. Join our dynamic, entrepreneurial team and become part of our
continuing success.
This post is listed Under Bengaluru jobs
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