Help Desk Technician Job Vacancy in Provo City Corporation Provo, UT 84601 – Latest Jobs in Provo, UT 84601

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Company Name : Provo City Corporation
Location : Provo, UT 84601
Position : Help Desk Technician

Job Description : Position Title: Information Systems Technician***Note: Indeed applications for this position will not be considered. Applicants must apply at the following link: https://provo.wd1.myworkdayjobs.com/en-US/ProvoCityExternalCareerSite/job/Provo-UT/Information-Systems-Tech-II_REQ-815Job Posting Closing Date: Open Until FilledPay Rate: $19.84 – $30.16 hourlyProvo City is looking for an Information Systems Technician to provide customer service and technical support for the deployment, operations, and maintenance of various hardware and software systems on a City-wide basis. Qualified, civic-minded individuals interested in supporting the services provided to Provo residents are strongly encouraged to apply. This position offers competitive pay; paid vacation, sick, holiday, and parental leaves; employer-paid health insurance; retirement and pension plans; a 4/10 work schedule; and free use of the Provo Recreation Center, Ice Arena, and Library, among many other great benefits.Description: This position performs the following duties:Technician I: Provide highly skilled customer service; maintain user help desk for technical hardware and software issues per defined organizational policy and procedure; ensure a quick response and timely resolution for all inquiries; troubleshoot basic hardware and software problems by phone or location; refer complex issues to specialized staff, as needed; maintain accurate log of support calls and their results; prepare various reports and statistics on support requests; instruct users on basic software/computer use, information systems standards, best practices, and procedures; conduct training classes on basic computer use, internet, software, hardware, and security; deploy basic software applications and firmware on workstations, scanners, printers, and other computerized devices; provide frontline cyber security defense including detecting and eliminating system viruses, spyware, malware and other common cyber security attacks; perform basic file system backups; assist in determining need for, evaluating, selecting, installing, and replacing varied hardware, including memory, printers, projectors, computer cards, and other peripherals; maintain life cycle of hardware and software, including maintaining an accurate inventory, facilitating manufacturer warranties, and analyzing replacement needs; coordinate with vendors on pricing, ordering, and delivering equipment or materials; create documentation, work instructions, and procedures to perform job functions; assist other staff members as needed; perform other related duties as required.Technician II: Under general supervision, independently perform all Technician I duties and more complicated tasks; provide primary role support for at least two City-operated systems; create and manage automated deployments for highly complex applications; assist with basic server installation and setup activities; may perform elementary scripting/programming, including writing and maintaining system queries.MINIMUM REQUIREMENTS: High School Diploma or equivalent required for all levels. Technician I: 1 year of computer operation and system support experience. Technician II: Associate’s degree or equivalent in Computer Science, Networking, or related field, and 1 year of computer operation and system support experience. Both levels may satisfy requirements with an equivalent combination of job-related education and/or experience [substituting each 1 year of post-secondary education/training for 6 months of experience]. A valid, lawful Driver License is required.Full Time/Part Time: Full timePosition Type: RegularScheduled Hours: 40Job Type: Full-timePay: $19.84 – $30.16 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible scheduleFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offParental leaveProfessional development assistanceRetirement planTuition reimbursementVision insuranceSchedule:10 hour shiftDay shiftWork Location: One location

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