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Company Name : Amex
Location : Sandy, UT 84094
Position : Analyst I -Operations
Job Description : You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
The ACH Servicing Team is part of the American Express Savings Operations group. We are a fast paced, close knit team supporting a high-volume of monetary transactions for American Express National Bank, Amex Savings and affiliates. The daily work includes Quality Testing of the systems colleagues for process/procedures, ACH transactions, validation of Fed ACH activity, monitoring of ACH files, reviewing complaints, etc. These activities are highly regulated and scrutinized by Compliance, Internal and External audit as well as Federal Regulators, therefore we must ensure proper due diligence is performed.
Daily Job Responsibilities:
Support Customer First philosophy by ensuring professional handling/testing of the systems and colleague processes for our New Banking Products. .
Monitoring of the daily ACH files to and from the FED.
Maintain quality metrics for assigned Quality Analyst functions.
Assistance/Backup to the Complaint Processes/Reporting
Adhere to all compliance and PRSA controls
Could also include various other responsibilities within Operations based on overall needs.
Minimum Qualifications:
Strong interpersonal skills and the ability to work effectively and build relationships both internally and externally.
Ability to maintain strict confidentiality with customer account information.
Demonstrated complex problem solving, decision making skills, and follow-through skills.
Excellent verbal and written communication skills.
Conflict resolution skills.
Phone etiquette skills.
Effective time management and organizational skills.
Strong team orientation required; must be capable of contributing and succeeding in a team-based environment
Able to adjust and succeed in a fast-paced, constantly changing environment
Must be flexible and adjust to schedule and adapt to the changing needs of the department
Ability to multitask (talk, type, navigate).
Must have PC/Windows-based software experience and proficient in various Microsoft applications including but not limited to Outlook, Word and Excel
Excellent customer service skills
Must be extremely detail oriented
Strong analytical skill set
2+ years’ experience in Operations or Banking preferred
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
In addition to completing a primary COVID-19 vaccination series, which is a requirement in place today, effective March 1, all medically eligible colleagues must have received a booster shot in order to work in or visit any of our offices in the U.S. or attend company gatherings both onsite and offsite. This requirement is subject to legally required accommodations.
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