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Company Name : Barclays
Location : Mumbai, Maharashtra
Position : APAC Investigations Support
Job Description : Job Title: APAC Investigations Support
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a career, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager.
Investigations Support colleagues are responsible for supporting the delivery of confidential investigations conducted by the APAC I&W team, including but not limited to whistleblowing concerns. The role holder will work with specialist investigators, across multiple investigations, to carry out core investigative steps allocated to them by I&W APAC Investigators and the Head of APAC Investigations, in line with defined processes. Investigative steps conducted by the role holder will include electronic communications reviews and interviews. Over time, and as the skills and capabilities of the role holder develop, the role will provide an opportunity to experience all aspects of the end to end investigative process, with exposure to different ways of working and different stakeholders. The Investigations Support colleagues will also participate in risk management activities and the delivery of key priorities and deliverables across the I&W team.
What will you be doing?
Investigations Support colleagues will be responsible for:
Completing investigative tasks allocated to them on behalf of specialist I&W Investigators. Tasks include but are not limited to: identifying, requesting and analysing large volumes of complex data e.g. electronic communications in line with defined criteria; and preparing and attending interviews and taking comprehensive interview notes.
Simultaneously providing investigative support for between 6 – 8 investigations.
Closely collaborating with I&W Investigators to deliver assigned tasks. This includes ensuring a clear understanding of the context and scope of each task and delivering actions in line with agreed expectations and timelines.
Ensuring that all investigative tasks are conducted in line with bank-wide and I&W governance, processes, controls and requirements.
Proactively communicating with the relevant I&W Investigator regarding the progress, challenges, timescales and insights from each task, as appropriate.
Effectively managing their portfolio of work and ensuring transparency around current and future workload and capacity amongst the Investigations Support team.
Enabling the delivery of risk management initiatives by proactively identifying and escalating potential risks or insights during the completion of investigative tasks; and supporting the analysis of data to identify potential themes and trends.
Supporting the delivery of I&W deliverables and commitments, as required by I&W Management.
Participating in the continuous improvement of the I&W team, by supporting the identification and delivery of potential enhancements in the I&W programme.
What we’re looking for:
Prior experience in analytical or investigatory roles where they have been expected to review, challenge and draw conclusions from large volumes of complex data.
Proven record of following instructions and working independently to deliver a portfolio of tasks. simultaneously, in line with expectations and in a timely manner.
Strong attention to detail and effective written and verbal communication skills including an ability to summarise complex information clearly and succinctly.
Experience working with and managing multiple stakeholders.
Skills that will help you in the role:
Experience identifying, assessing and escalating potential risks and themes from large sets of data or information.
Strong organisational skills, capable of prioritising actions, identifying potential delays and forward planning delivery.
A sound understanding of the Barclays Group including the organisational structure, strategy and products and services.
Experience identifying and implementing process and control improvements.
Experience completing electronic communications reviews using various platforms and methods of approach.
Where will you be working?
Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone’s contribution.
We operate with honesty, transparency and fairness in all we do.
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
We champion innovation, and use our energy, expertise and resources to make a positive difference.
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.
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