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Company Name : Adobe
Location : Lehi, UT 84043
Position : Customer Experience Operations Analyst
Job Description : locations
Lehi
time type
Full time
posted on
Posted Yesterday
job requisition id
R123750
Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Opportunity
We are looking for an experienced Operations Manager to support business planning and operations across our Worldwide Support Organization. You will collaborate and work closely with partners across Support Delivery, Business Operations, Product Management, Customer Data Insights & Analytics, FP&A to drive forward critical initiatives. From capacity forecasting models, establishing KPIs, and leveraging data for reporting and dashboards – this role is at the forefront of operationalizing the business.
It is a role that requires a combination of data expertise, curiosity, maturity and grit, and excellent judgment. This candidate will demonstrate quick learning and an impressive history of driving results. Most importantly, the candidate will deliver through strong relationships and use excellent communication to reach alignment across executive teams, keep projects on track, and have fun.
What You’ll Do
Drive our enterprise and new business capacity models, working with various teams to gather inputs to understand resource asks.
Partner on leading quarterly goal setting and KPIs with Delivery Support Managers to evolve the business.
Act as the strategic thought partner to various members of the Leadership team, helping evolve data tracking for various business initiatives.
Use support data to conduct in-depth analyses across areas of the business (e.g. customer segments / regions / product lines) to develop deep understanding of key drivers, identifying improvement areas and opportunities. Must be comfortable with scrappy data.
Complete end of quarter analysis on Customer Retentions and work with Regional leaders to set quarterly targets.
What You’ll Need to Succeed
Bachelors Degree or relevant years of working experience
As an operations team this person works closely together not on their immediate team – comfortable forming relationships, influencing others, and driving work autonomously.
Data Analysis – Proficiency in Excel, Power BI, and Tableau. Must be comfortable with financial model and working with formulas in excel.
A go-getter attitude who is ready to jump in on day one. You like to take initiative to learn the business quickly and work together.
Curiosity to learn – you aren’t shy about asking questions when you don’t know something, and have a drive to expand your understanding.
Experience with planning process, and/or metrics and measurement desired
Strong communication skills, written and verbal
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