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Company Name : AMT Printing Digital Solutions, Inc.
Location : Salt Lake City, UT 84115
Position : Customer Service
Job Description : Looking for outgoing individual with willingness to learn.Essential Job DutiesLearn and demonstrate the benefits of all of AMT products, services, and solutions to our clientsDevelop and present proposals tailored to each individual client’s specific needsEnsure outstanding customer service through regular client follow upIdentify and establish relationships with key decision-makers to secure new businessKeep customers informed of the status of jobs and coordinate any required changes to jobs. Review proofs with the customer (if applicable), and obtain approvals of materials including artwork, paper samples, or other materials.Coordinate production of job components with other plants and/or vendors.Coordinate the resolution of customer or manufacturing issues with customer jobs. Engage appropriate departments to verify the issue and determine the root cause. May make recommendations to management on the appropriate responses to issues that are in the best interest of the customer and the company. Communicate with customers regarding the resolution of issues.Provide pre-sales support for salespersons as needed.Conduct outbound calling to set face-to-face appointments with clientsMonitor progress of jobs throughout production and troubleshoot any issues to ensure the final product meets/exceeds customer expectations.Job Type: Full-timePay: $15.00 – $25.00 per hourBenefits:Dental insuranceHealth insurancePaid time offSchedule:Monday to FridaySupplemental Pay:Bonus payCommission payEducation:High school or equivalent (Preferred)Experience:Customer Service: 1 year (Preferred)Work Location:One locationWork Remotely:NoWork Location: One location
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