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Company Name : Kotak Mahindra
Location : Thane, Maharashtra
Position : Activation Offer-BRANCH BANKING-CMS
Job Description : Activation Desk – CMS
Transaction Banking Group
Activation Team Member – CMS
Number of Positions
Outsourced on T&M Role
Global Transaction Services Group is the Product & Sales Support function that provides product expertise to the various segments of Kotak Bank, spanning Consumer Bank, Commercial Bank and Wholesale Banking divisions. Products range from to cash management (payment & collections solutions, escrow services & dividend business to trade finance (import services, export services, funded & non-funded products and remittances),
We are currently looking for member in Activation Team who can help Corporate/CA customers on usage of Cash Management Platform.
Activation team members are expected to help Corporate/CA customers on “How to use the Cash Management platform”.
This requires meeting customers, understanding bottlenecks/service issues, resolving all such issues and helping customer on how to use & increase the usage of technology to process the transactions
This team will be supporting all the verticals under Consumer & Commercial Bank, which includes Branch Banking, Priority, Wealth & TACS – RI clients.
Understand customer requirements & train the customers on usage of Cash Management Platform
Interaction with existing CMS customers to understand the technical requirement for system integration for TBG products/services
Support Consumer & Commercial Bank customers for modification/service related queries.
Help channels in giving demonstration of our system to existing as well as prospective clients.
Monitor, push & ensure the productivity of other activation channels
Interact with Implementation team, setup team & operations to ensure customer is served as per agreed TAT
Understand specific MIS requirement of the customers and arrange to deliver reports accordingly.
Prepare the MIS & MIS analysis on assigned customer portfolio
Increase product penetration & work on customer feedbacks
With Banking / Finance industry
Good written and oral communication skills
Should have good communication skills – written and verbal.
Good knowledge MS Office & MIS Tools
Fresher/1 years of post-degree experience in CMS Product, Implementation, Branch Banking or Operations
Must be a self-starter
Must be sales oriented/ready to travel
Must be market & tech savvy, with good networking skills
Must be proactive and with high energy levels
Must be analytical, practical and have aptitude for trouble-shooting.
Must have good interpersonal skills, be tenacious, detail-oriented, tough minded when needed, but diplomatic.
Graduation with IT specialization or additional certification in IT
Preferably Fresh BBA/MBA/MCA/BSE-IT
Fresher/1 year of experience in CMS Sales, Product, Implementation, Branch Banking, IT or Operations will be added advantage
Must have able to settle in an environment requiring entrepreneurial/ building skills
Keen interest to structuring, implement & activating deals
Must be capable of working with a team
High attention to detail and accuracy with the ability to work under pressure to meet tight deadlines
Excellent communication, negotiation, and planning skills
This post is listed Under Mumbai jobs
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