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Company Name : Airfield Express
Location : Ahmedabad, Gujarat
Position : Back Office Department
Job Description : Interview Venue :
Airfield Express Private Limited, 1-UL,Empire Tower,Near Associated Petrol Pump, Chimanlal Girdharlal Rd, Ellisbridge, Ahmedabad, Gujarat 380006.
Job Summary :
Interact with third party and internal staff to provide and process information of POD (Proof of Delivery) in response to inquiries, concerns and requests about products and services.
Responsibilities and Duties :
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Verify courier & customer identity, Process of courier booking in system and provide pricing and delivery information, Keep daily update about confirmation of receiving of out bound consignment. Record details of inquiries, comments and complaints & details of actions taken in inquiry and complaint in work sheet. Deal directly with third party either by telephone or electronically. Track and keep daily update of POD (Proof of delivery) in system. Respond promptly to our staff’s inquiries regarding POD. Prepare Daily POD udpation worksheet and send it to Chiragsir, Poojamam and Customer Support department and IT department. Maintain customer’s POD database regularly. Check and send stationary material to requested branch & maintain stock (In & Out) entry in system.
Please note, Company can change and update this job description from time to time. You will be communicated as, and when the changes are in to effect in your job responsibilities.
Experience, Skill and Quality :
High school diploma, general education degree or equivalent, Knowledge of customer service principles and practices, Knowledge of relevant computer applications, Ability to type, Numeric, oral and written language applications, Product and service knowledge
Key Competencies :
Interpersonal skills, Communication skills – verbal and written, Listening skills, Problem analysis and problem-solving, Attention to detail and accuracy, Data collection, Data collection, Adaptability, Initiative
As per company policies
8000 to 15000
This post is listed Under Ahmedabad jobs
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