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Company Name : ThriftBooks
Location : Dallas, TX 75211
Position : Customer Service Representative
Job Description : ThriftBooks is the world’s largest used book retailer! We believe in a workplace where respect for our employees matters, where promoting from within is how we grow, and where safety comes first in all our decisions and planning. At ThriftBooks, your work will help get inexpensive books into the hands of people who need them instead of going into landfill. We strive to create a friendly work environment with high standards of performance and rewards for excellence. We started out small and remember that encouraging people to do their best is how we expanded to our current scale.
If you want to learn about the intersection of technology, innovation, and good old-fashioned teamwork, we might be a good fit for you. Wherever you start in the company, our hope is that is a launching point to higher achievement. At ThriftBooks, your success is up to you.
Job responsibilities
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly via incoming emails, phones, and chats.
Multitask while assisting customers
Maintain high level of Customer Satisfaction and quality scores
Educate customers on use of our website and books
Qualifications
Customer-centric attitude
Critical thinking and problem-solving skills
Excellent communication skills, both written and verbal
Active listening skills
2+ years of call center experience
2+ years of online customer service chat experience
Ability to multi-task, set priorities and manage time effectively
Excellent Attendance
Experience in the use and application of the most current technologies and products used in the industry
Location
This is a remote, work-from-home position. Must be a resident in TX.
Compensation & Benefits
$12.50 per hour
Healthcare benefits including dental and vision
Paid Time Off
401K with company match available
Yearly bonuses and raises based on performance
Free books!
Position Type/Expected Hours of Work
Full and part-time positions available. Successful applicants must be willing to work to a set shift pattern, either day, grave-yard or night and shifts that may include weekend hours.
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This post is listed Under Texas jobs
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