Customer Support Advocate Job Vacancy in ServiceTitan Draper, UT 84020 – Latest Jobs in Draper, UT 84020

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Company Name : ServiceTitan
Location : Draper, UT 84020
Position : Customer Support Advocate

Job Description : Ready to be a Titan?We accompany our customers every step of the way, from the moment they partner with us, to the end of their journey. We work hard and like to have fun along the way. If you’re excited about helping small business owners in the trades, love technology, and aren’t afraid of a challenge or two, our customer support team is where you belong.As a Customer Support Advocate (CSA), you’ll have the opportunity to become a ServiceTitan subject matter expert and quickly grow your career in meaningful ways. Our CSAs have the highest rate of internal transfers across the organization. The opportunities to build an exceptional customer experience and make an impact are endless.What You’ll Do: Utilize support tools to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessionsBecome a product expert and develop creative solutions and workflows that best meet customer needsInfluence product changes by submitting bugs to our developers and ensuring resolution of bug fixesChampion customer needs by sharing feedback and concerns with internal stakeholdersWhat You’ll Bring: 2+ years of customer service experienceExcellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality typesAbility to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environmentSelf-motivated and able to master complex softwareAn efficient, effective, and resourceful problem-solver with strong critical thinking skills and troubleshooting abilitiesQuickbooks/accounting knowledge a plus’Must be willing to work onsite (Draper, Utah)Draper Utah Shift : 10:45am – 7:15am MTN timeEventually will transition to hybrid 3:2 schedule (3 days onsite/2 days WFH)Job Type: Full-timePay: $19.23 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible scheduleFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offParental leaveVision insuranceSchedule:8 hour shiftDay shiftHolidaysMonday to FridayOvertimeSupplemental Pay:Bonus payCOVID-19 considerations:We’re putting the health and safety of employees first by keeping our offices open at 25% capacity for fully vaccinated employees. Masking requirements and sanitation protocols are currently in effect.Work Location: One location

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