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Company Name : dōTERRA International
Location : Pleasant Grove, UT 84062
Position : Desktop Technician
Job Description : At dōTERRA we encourage all employees to seek out opportunities that will expand their skill set. We strive to help achieve personal career goals by providing opportunities of growth and movement throughout the company.
Job Description:
The employee will work with the Help Desk Manager, IT Administrators, technical staff and administration. The employee will provide computer and telephone support to dōTERRA employees, executives and remote users. They will also provide a quality end-user experience in a mixed Windows/Mac environment. The successful candidate must have the ability to provide support in a fast-paced and dynamic environment.
Job Responsibilities:
Rapidly establish a good working relationship with employees, executives, and teammates
Prioritize and manage many open cases at once
Work continuously on tasks until completion
Respond and close tickets within approved SLA
Set up new user accounts/profiles and deal with password issues
Support the deployment of new applications
Follow diagrams and written instructions to repair a fault or set up a system
Provide support, including procedural documentation and relevant reports
Document all hardware distributed, following approved processes
Resolve and/or replace faulty hardware
Troubleshoot system and network problems and diagnose and solve hardware issues (Windows and Mac)
Address issues both face-to-face and remotely
Monitor and maintain computer systems, networks, and telephone equipment
Install and configure computer hardware, operating systems, and applications
Job Qualifications:
1-2 years’ technical support experience or a 2-year degree
Occasional weekend work required
This position can include early mornings or late nights depending on severity of issue and work load
Possess excellent telephone, verbal, writing, and organizational skills
Excellent ability to present ideas in a professional manner
Impeccable work ethic
The candidate must be highly self-motivated and able to work without constant supervision
Exceptional attendance required
Proficiency with Apple products and software
Proficiency with Microsoft products and Active Directory structure and operational procedures
Certifications: A+, Network+, Cisco, Microsoft, would be a plus.
We are currently accepting applications for this position.
Position Level:
Function: Information Technology
Type: Full-Time
Shift: Day
Requisition ID: 26352
Location:
Pleasant Grove, Utah, 84062
dōTERRA International, LLC. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.
This post is listed Under Utah jobs
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