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Company Name : JPMorgan Chase Bank, N.A.
Location : Mumbai, Maharashtra
Position : Fraud Supervisor – DEPOSIT REVIEW-MUMBAI
Job Description : A process with a blended environment striving to minimize and prevent losses resulting from high risk and fraudulent monetary and non-monetary transactions. You will work under general supervision and demonstrate some judgment capability to review and/or investigate routine risk transactions or reports in accordance with rules outlined by Deposit Review Management. In accordance with departmental procedures and Federal Regulations, you will take proactive measures to prevent losses by profiling the Customer, the Deposit in question and account activity and also making outbound calls to the Paying Bank /Makers (where applicable). You will operate in a team environment and will communicate directly with the Paying Bank or Maker of the cheques as a primary component of your job responsibility. You will also rely upon effective relationships with Corporate Security, the Law Department, account officers and other representatives from various lines of business, and outside financial institutions.
This is a blended process where 20-30% of the time, you will need to do a verification with a paying bank. Depending on the bank, this may be through their website, an outbound call to a VRU, or talking with a bank employee
ROLES & RESPONSIBILITIES :
LEADERSHIP:
Provide regular coaching & leadership to a group of advisors & supervise the day-to-day functions of the group.
Implement/impart Training and Learning for the employees through direct development and by leveraging other training/development opportunities available.
Consistently look for innovative ways to improve on productivity, motivation, cost savings and development of employees
Leverage on the expertise of employees within the group and other teams to improve overall performance.
Model the organization’s core values, operating principles, and philosophies. Walk the Talk.
Share and leverage best practices across teams with the function and outside of it.
Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions
PERFORMANCE MANAGEMENT:
Coaching orientation is highly essential.
Plan and manage the group’s performance on the Score card metrics and look for methods to constantly exceed expectations.
Assign and Manage projects within defined metrics and timelines.
Identify problems in meeting key performance indicators; resolve them to the satisfaction of customers and CCS business objectives
Look for improving Customer Service efficiencies through coaching, development, training, projects and creative use of available resources.
Ensure adherence to schedule
Continually raise the standard of quality in the work of self and others
PEOPLE MANAGEMENT:
Responsible for management of Engagement, Attrition and ESAT for the team
Create and sustain an environment that motivates high performance, recognizes and rewards excellence of individuals and teams, and results in employee commitment
Resolves employee concerns with urgency & accuracy.
Promotes transparency in Communication and builds an atmosphere of mutual trust and cooperation .
KEY SKILLS REQUIRED
Strong coaching & leadership skills
Strong focus on Customer satisfaction
Strong motivation Skill
Adaptable to various changes in policies, procedures, and management styles and business direction
Ability to handle multiple tasks, projects, objectives and deadlines
Excellent spoken and written communication skills
Good understanding of MS Word, Excel and PowerPoint
Good analytical and problem solving skills
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
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