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Company Name : OPTIFOCUS CONSULTANTS LLP
Location : Ahmedabad, Gujarat
Position : OPTOMETRIST – LENSKART – GUJARAT
Job Description : Ahmedabad, India
Post Date: February 4, 2022
Apply Before : March 4, 2022
Salary: ₹23,000.00 – ₹26,000.00 / Monthly
Job Detail
Career Level Executive
Experience Fresh
Gender Any
Qualifications Certificate
Job Description
We are hiring for Lenskart.com for Gujarat Location- Ahmedabad, Surat, Baroda and Rajkot .
About the Role
The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.
Responsibilities Area Activities expected to be performed by a Lenskart Optometrist
Customer focus: Driving Net Promoter Score
Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
Understanding the POS system to ensure that the transactions are processed effectively
Being dedicated to customer satisfaction and resolving any concerns that the customer has
Eye check-up & dispensing
Following the 12-step Optometry process at Lenskart, during the eye check-up
Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames
Performing a quality check of the lenses fitted before handing over the product to the customer
Product recommendation
Presenting the customer with an optimal selection of products based on customer preferences
Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
Achieving sales Vs. Plan & SOP adherence
Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.
Store upkeep & maintenance
Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store
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