Call Center Representative (Work from home) Job Vacancy in CSS Corp Logan, UT – Latest Jobs in Logan, UT
Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for
Full Details :
Company Name : CSS Corp
Location : Logan, UT
Position : Call Center Representative (Work from home)
Job Description : Summary/Objective: The role of the Customer Service Representative – The Retail Equation (TRE), is to use active listening skills to identify customer concerns after having a retail purchase return declined by the store. CSR’s cannot authorize a return, they can only listen to the customer’s complaints and politely repeat that the customer is not eligible to make a return.
Essential Functions:
Listen to the customer, who may be angry or frustrated at the situation, describe the issue with empathy
Maintain composure while the customer vents their frustration
Follow script points to keep calls on track and resolved
Become proficient with TRE proprietary software and maintain all KPI statistics
Other Functions:
Type at least 35 WPM while multitasking while talking to the customer
Gain an understanding of the TRE clients and the role of CSS Corp in supporting TRE
Remain empathetic and concerned even though the customer will not be able to return the merchandise
Work Environment/Physical Demands:
Discussing trouble-ticket activity and incidents in face-to-face meetings with team management
Prolonged sitting
Typing notes where necessary
Work in a call center environment and maintain required business hours.
Handle a high call volume and managing the customer expectations
Required Education/Experience and Competencies:
High School or GED required
Must be able to repeatedly and firmly tell the caller that the store will not accept the return
Personality attributes: Outgoing, empathetic, patient, pleasant and calm
Willingness/ability to work overtime to support customers, as needed
Telephone communication skills; remain empathetic and courteous while speaking to customers about frustrating, merchandise return problems
Excellent time management skills, be accountable for and properly work time and break time
Good written communication skills; type updates to trouble tickets to include detailed troubleshooting comments and details; must demonstrate close attention to detail
Job Type: Full-time
Salary: $13.00 per hour
Application Question(s):
Are you currently residing in UTAH state?
Experience:
Call Center Customer Service: 1 year (Required)
Shift availability:
Day Shift (Preferred)
Work Location: One location
This post is listed Under Utah jobs
Disclaimer : Localpublic.in works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company
