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Company Name : Sutter Health
Location : Salt Lake City, UT 84107
Position : Customer Service Agent – Work From Home Part Time/Weekends
Job Description : Position Overview:
BASIC POSITION INFORMATION
Company Name: Sutter Health
Location: Work From Home (Utah & Idaho Applicants Only)
Position Title: Customer Service Agent
– Pay Range: $16.50- $18/hr DOE + bonuses.
WHAT YOU WILL BE DOING
You will be the first point of contact in our call center answering incoming calls from patients. The majority of those phone calls will come from patients in need of assistance with the follow topics:
Requests for new patient registration
Scheduling routine appointments
Prescription Refills
Requests to submit payments
Setting up payment plans
Answering medical billing/insurance inquiries
General Inquiries
You work as part of a team to Customer Service, Call Center Agents and Specialist to support one or more of the Sutter Share Services deliver teams (e.g Supply Chain, Payroll, Accounts Payable, Human Resources and Revenue Cycle).
Over time, you participate in training in order to support additional process areas in responding to customer inquiries and service requests.
As a Contact Center Agent you establish and maintain strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction.
You also maintain a positive and professional work relationship with all customers and members of teams across Sutter Shared Services.
Supports the success of a high-performing shared services organization by helping to champion and drive the long-term Sutter Shared Services vision. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Participates in programs and in using tools in support of building a high performance culture via the standard Sutter Shared Services responsibilities (e.g. performance measurement, people development, customer relationship management, etc.).
SHIFTS
Before applying, please review the available shifts below. All shifts are a 20/hr work week.
8am-9pm Sat/Sun
12pm-11pm Sat/Sun
8am-4:30pm Sat/Sun 6pm-10pm Tue
8am-4:30pm Sat/Sun 6pm-10pm Fri
9am-5:30pm Sat/Sun 6pm-10pm Mon
9am-5:30pm Sat/Sun 6pm-10pm Fri
10am-6:30pm Sat/Sun 6pm-10pm Tue
10am-6:30pm Sat/Sun 6apm-10pm Fri
12pm-8:30pm Sat/Sun 6pm-10pm Mon
12pm-8:30pm Sat/Sun 6pm-10pm Wed
8am-2pm Sat/Sun 6pm-10pm Mon/Tue
8am-2pm Sat/Sun 6pm-10pm Tue/Wed
10am-4pm Sat/Sun 6pm-10pm Wed/Th
12pm-6pm Sat/Sun 6pm-10pm Th/Fri
Qualifications:
This position is elgible to work from home
Education:
AA in Finance, HR, Business Management or Equivalent Education/Experience
Experience/Knowledge/Skills:
• Experience in call center or equivalent customer service setting as typically acquired in 0-2 or more years, preferably in a service delivery environment strongly desired
Experience in Human Resources, Payroll, Accounts Payable, Supply Chain, and/or Revenue Cycle preferred
Experience in the healthcare industry preferred
Experience in shared services/internal service delivery role preferred
Experience with Microsoft Office – Word, Excel, PowerPoint desired
Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing
Knowledge of customer relationship management (CRM) tools and related analytics desired
Knowledge of shared services enabling technologies (e.g. Lawson, Hyland OCR, Kronos) desired
Knowledge of Sutter Health policies, practices and procedures a plus
Familiarity with performance metrics and ability to meet identified targets a plus
Strong customer service skills and professional demeanor
Fluency in both English and a minimum of one other language is desired for this role to allow Sutter Health to better serve the community and patient population
Ability to learn new functional processes
Ability to process requests quickly, accurately, and consistently with general supervision
Ability to learn and use various Contact Center enabling technologies
Ability to asses problems and resolve or escalate to appropriate team to resolve
Ability to recognize the appropriate style, level of detail, and message for the audience
Strong verbal and written communication skills
Strong interpersonal skills with the ability to work with and collaborate across Sutter Shared Services as needed
Strong organization and multitasking skills
Strong time management skills and ability to manage individual assignments
Ability to work in a team environment
Strong attention to detail
Requires the ability to work with and maintain confidential information
#ruraljobs
Organization:Sutter Shared Services
Employee Status: Regular
Employee Referral Bonus: No
Benefits: Yes
Position Status: Non-Exempt
Union: No
Job Shift: Variable
Shift Hours:8 Hour Shift
Days of the Week Scheduled:Thursday,Wednesday
Weekend Requirements: Saturday-Sunday
Schedule: Part Time
Hrs Per 2wk Pay Period:40
Applications Accepted:All Applications Accepted
This post is listed Under Utah jobs
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