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Company Name : 42Chat
Location : Draper, UT 84020
Position : OPERATIONS SPECIALIST
Job Description : Job Description: At 42Chat, our mission is to use Conversational A.I. and Text to solve business problems and help organizations Engage, Own, and Grow their Communities. The Ideal Operations Specialist Candidate is (1) is self directed and task oriented; (2) a tenacious problem solver locating problems and discovering solutions; (3) driven to quickly learn the skills necessary to understand and build high quality 42Chat products.
Operations Specialists are responsible for helping to bring the 42Chat mission to life by helping to deliver and support solutions that solve our Client’s key business problems. Success in the role can lead to other roles including but not limited to Operations Specialist Supervisor, Conversation Specialist or Customer Success Specialist.
At 42Chat, our team members:
are competitive,
committed to winning as a team,
driven by a desire for excellence and continuous improvement,
constantly experimenting and learning,
coachable,
inquisitive,
deeply want to understand client business problems and their needs,
have an “infinite pie” mindset,
passionate about our products and solutions,
detail oriented and disciplined,
high energy, and
bring energy to the team.
The Operations Specialist is responsible for:
Extracting event information from Client websites and promotional materials;
Reviewing Client submissions for clarity and completeness
Performing quality assurance testing on conversations prior to release;
Conversation monitoring to review and classify responses for A.I. retraining or additional analysis;
Conversation training to improve the Correct Response Rate; and
Deploying bot products and updates as needed. Additional Information: Operations Specialist Role
The Operations Specialist role is a full-time position. We hire talented individuals with initiative and drive and as such, we provide the flexibility you need to be successful at work and at home. While most team members work from 8 am to 5 pm, it’s up to you to self-manage your time consistent with the goals and expectations for your role and the needs of your team. As a virtual company, you can live anywhere you want, as long as you can get the job done. Occasional evening and weekend work may be required for success in the role.
Full-time Hire Compensation
Compensation: $42,000 base + annual technology stipend (after 90 days of employment)
Medical Insurance: Company paid for the individual and 75% of family
Dental Insurance: Available, paid by the individual
Start Date: Immediate
Vacation: 21 days inclusive of holidays (you track and schedule)
Requirements
Associates or Bachelor degree preferred
Experience with Microsoft Word and Excel or Google Docs and Sheets
Excellent verbal and interpersonal communication skills
Excellent problem solving skills
Skilled at responsible tasking
Highly organized
Tech savvy
This post is listed Under Utah jobs
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