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Company Name : Thermo Fisher Scientific
Location : Mumbai, Maharashtra
Position : Customer Service Representative
Job Description : Role & Responsibilities
Purpose: –
Work for PAN India for backend support for Equipment/Contracts/Spares/Warranty for all service division. Coordination with internal & external customers.
Responsibilities:
Key responsibility to create equipment master/ customer master in SAP / CRM.
To work closely with supply chain / field service team / service operations team / sales team & others relevant team members.
Ensure to maintain correct instrument status in SAP in terms of service contract, warranty and extended warranty, Billable Etc.
Ensure accuracy in master database by frequently verifying data in SAP/CRM.
Maintaining key relationships to help delivering an exemplary service experience for Customers and field service
Prepare & Publish various Reports as and when required by service management.
Adhoc work , Projects as assigned as per the business needs.
Office administrative activities
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