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Company Name : StubHub
Location : Draper, UT 84020
Position : Fraud Specialist
Job Description : A fraud agent’s job is to research high-risk transactions to identify possible cases of fraud. You will use the training we provide, natural instincts, fraud tools, and social media platforms like Facebook to prevent fraud losses and to provide a positive customer experience for our fans!
1-2 years of experience preferred
Your work will have a great impact on the business, and help spread excitement for concerts, theater, and sports around the world. We are an ambitious and close-knit team dedicated to preventing fraud!Responsibilities:
Research and analyze transactions with a sense of urgency in an individual working environment.
Contact customers in order to verify transactions.
Analyze account history and trends to take appropriate action on accounts.
Identify fraud patterns and communicate observations to the team to prevent future fraud on the site.
Support Customer Experience through tickets and chat to limit any negative impact fraud screening has on our customers.
Provide feedback to colleagues and management regarding vital changes and updates; including policies, upgrades, and potential queue changes.
Protect StubHub’s shareholders and the integrity of our brand.
Requirements:
Has a passion for StubHub
Fraud experience in e-commerce or banking
High level of integrity and confidentiality
Works well in a team environment as well as an individual
Knowledge of Microsoft Outlook, Word, and Excel
Must be well organized with keen attention to detail
Must be proactive and demonstrate effective follow-up skills
Excellent interpersonal skills and ability to prioritize numerous tasks
COVID-19 considerations:Proof of vaccination is required for any position that may require access to StubHub offices or facilities, or contact with co-workers, customers or the public as part of an employee’s work (subject to exemptions required by law).
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Weekend availability
Experience:
fraud: 1 year (Required)
Work Location: One location
This post is listed Under Utah jobs
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