Customer Experience Agent, Financial Products Job Vacancy in Propel Salt Lake City, UT – Latest Jobs in Salt Lake City, UT
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Company Name : Propel
Location : Salt Lake City, UT
Position : Customer Experience Agent, Financial Products
Job Description : At Propel, our mission is to build modern, respectful, and effective financial tools for Americans with limited income. Over 5 million people use our app Providers, previously called Fresh EBT, to manage the benefits that keep their family well-fed and healthy, stay up to date on critical government programs, save money and earn income. Read more about the impact of the Providers app here, here, and here. Now we’re expanding further into the financial services space by building a new financial product that will offer the best banking option for low-income Americans.
We’re hiring for a Customer Experience Agent, for our new Salt Lake City based team, who will support our customers through voice and email interactions, ensuring an incredible customer experience for all of our users. This is a full time role with overtime available, full benefits, and an ability to WFH for part of the week.
Propel is a for-profit software company that holds its social mission at its core. Our investors include Andreessen Horowitz, the Omidyar Network, Kevin Durant, Serena Williams, and Nas.
We are strongly committed to hiring a diverse and multicultural team. We encourage applications from traditionally under-represented backgrounds, including those with direct experience with the Supplemental Nutrition Assistance Program.
We offer:
An Immediate opportunity to make an impact
A get-stuff-done and fun and caring culture
Meaningful work and a strong shared sense of mission
Competitive compensation and excellent benefits
$27.50 / hour. Overtime is available on an as needed basis.
An ability to work fully from home in the short term. In the medium to long term, we’d like to set up a SLC office base where team members are required to come in only a few days a week.
What you’ll do:
Support Providers card customers through voice and email interactions
Provide relevant and timely solutions to customer concerns
Assist customers with disputing transactions or reporting fraudulent activity
Track each interaction through the ZenDesk platform
What you have:
Exude a customer first mindset and the ability to engage with our customers in a sincere and meaningful way.
Posses a basic understanding of debit cards and banking services.
Demonstrate the ability to problem solve and think outside the box when offering solutions.
Understand call center requirements, including Adherence, AHT and CSAT.
Be flexible with their assigned schedules and willing to work weekends and holidays rotationally.
This post is listed Under Utah jobs
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