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Company Name : Tesla
Location : Draper, UT 84020
Position : Tesla Support Specialist (Must reside in Utah)
Job Description : This location operates 24/7 and requires open availability and ability to work weekends.
After 4 weeks of in person training this position will be temporarily remote. All applicants must be in the Utah Area upon start date with expectation of working in office at any time.
The Role
Tesla is looking for a Tesla Support Specialist to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will require a strong level of customer service skills and experience.
The overall responsibility of this role is to ensure Tesla meets its obligations and commitments by responding to customer inquiries in an accurate and timely manner. The Customer Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer concerns. Qualified persons may have a background in customer support or administrative roles. Candidates will thrive in both an independent and team environment.
Responsibilities
Deliver an exceptional customer experience by taking inbound phone calls and/or chats for vehicle support customers
Review and assess customer concerns for possible troubleshooting and remote diagnostics
Teach customers how to self-serve including directing to the self-help website and self-scheduling appointments with the local service team
Provide an exceptional experience to our customers on a day to day basis
Accurately record issues and data into CRM / Vehicle Support System
Requirements
Minimum 2 years of relevant work experience
High School diploma or GED
Evidence of exceptional ability
Excellent written and oral communications skills
Exceptional customer service and soft skills
Ability to effectively prioritize and multitask
Proficient with MS Windows, Office, and Outlook. Ability to effectively navigate web browsers and multiple internal systems
Administrative duties and customer service experience is a must
Ability to follow oral and written instructions with attention to detail
Willingness to learn new and innovative automotive technologies
Willingness to assist and teach others on the team
Establish and maintain positive, cooperative, working relationships
Work in a team-based environment and achieve common goal
Employee Benefits
As a full time Tesla employee you will receive full benefits from day 1 for you and your dependents.
Kaiser and UnitedHealthcare PPO and HSA plans (including infertility coverage)
3 medical plan choices with $0 paycheck contribution
Vision & dental plans (including orthodontic coverage)
Company paid Life, AD&D, short-term and long-term disability
401(k), Employee Stock Purchase Plans, and other financial benefits
Employee Assistance Program, Paid Time Off, and Paid Holidays
Back-up childcare and employee discounts
Job Type: Full-time
Pay: $17.00 – $19.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Day shift
Holidays
Night shift
Weekend availability
Work Location: One location
This post is listed Under Utah jobs
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