Customer Care Representative I (Questar) Job Vacancy in Dominion Energy Salt Lake City, UT 84104 – Latest Jobs in Salt Lake City, UT 84104

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Company Name : Dominion Energy
Location : Salt Lake City, UT 84104
Position : Customer Care Representative I (Questar)

Job Description : At Dominion Energy we love our jobs. That’s right. Love. Every day we go to work filled with passion to be excellent, to creatively problem solve and to innovate. These are exciting days for energy companies, and Dominion Energy aims to shape the future of energy in America. We are looking at all of our work with fresh eyes, retooling everything we do, in every part of the company, to operate more sustainably and to deliver energy more reliably than ever. We are looking for interesting, independent thinkers and doers who can help shape the culture of a forward-looking company that’s proud of its rich legacy. Are you a change agent? Do you think differently? Do you want to fall in love with your job? If you answered “yes,” then read on!

Job Summary

This entry level, developmental role located in Salt Lake City, Eagle Mountain, or Ogden Utah provides customer service functions supporting the company’s centralized customer contact center, utilizing customer information and service order systems
Answers customer inquiries regarding billing, payment, credit, rates, and service requests;-Inputs pertinent residential and commercial customer account information;
Assesses customer needs in scheduling and issuing a variety of service order requests;
Counsels customers with credit difficulties and termination notices, negotiates payment plans that meet regulatory requirements, and makes appropriate referrals to internal or external departments/agencies for additional assistance;
Determines and obtains security deposits for new business accounts;
Promotes, explains, and sets up customer service programs;
Responds to emergency calls and issues appropriate orders
Required Knowledge, Skills, Abilities & Experience
High School Graduate or GED
0 to 2+ years related experience;
Knowledge of basic math to add, subtract, multiply, and divide;
Knowledge of Business Office policies and procedures;
Knowledge of personal computer and related software;
Knowledge of and the ability to use good telephone skills and etiquette;
Skilled in relating interpersonally;
Ability to read and understand written policies;
Ability to follow written and oral instructions;
Ability to communicate effectively orally and in writing;
Ability to handle emergencies and stressful situations.
Bilingual Spanish speaking is a plus
Education Requirements
Education Level: Required: High School Graduate , GED
Licenses, Certifications, or Quals Description
Working Conditions
Office Work Environment 76 -100%
Travel Up to 25%
Other Working Conditions
Test Description
No Testing Required

Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

Other Information

We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here dombenefits.com.
Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.
You can experience the excitement of our company – it’s the difference between taking a job and starting a career.

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