Student Services Representative (Part-time, BYU-Pathway Worldwide) Job Vacancy in The Church of Jesus Christ of Latter-day Saints Salt Lake City, UT – Latest Jobs in Salt Lake City, UT
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Company Name : The Church of Jesus Christ of Latter-day Saints
Location : Salt Lake City, UT
Position : Student Services Representative (Part-time, BYU-Pathway Worldwide)
Job Description : Posting Dates: 08/23/2021 – No Closing Date
Job Family: Administrative
Department: BYU-Pathway Worldwide
PURPOSES
Student Services Representatives are responsible for providing excellent support to BYU-Pathway Worldwide students through a variety of communication mediums. They can work anywhere between 12:00 a.m. and through 11:59 p.m. Monday through Saturday and we are flexible within reason depending on staffing needs.
RESPONSIBILITIES
(50%) Student Interactions: Student Services Representatives assist BYU-Pathway Worldwide students with various needs. This is accomplished by using technical skills for inbound and outbound support. With all these positions, we use mediums of email, live chat, phone and video calls. Employees will use critical thinking, problem-solving skills, and interpersonal skills to respond to student inquires. Having a highly developed ability to verbally communicate in a clear and concise manner is vital. Case work represents a large majority of the employee’s responsibilities.
(25%) Policy Review: Student Service Representatives will stay abreast with policy changes as indicated in the knowledge base. In a rapidly changing environment, it is crucial for them to remain up to date on standard procedures. Employees will be regularly evaluated on performance and how well they follow policies and procedures.
(25%) Administration: Student Service Representatives will participate in special projects and various administrative duties.
Percentages might change based on academic calendar or team assignment
QUALIFICATIONS
Required Education:
Current CES Student at one of the following institutions
Ensign College
BYU-Pathway Worldwide
BYU
BYU-Idaho
BYU-Hawaii (Living in Utah or Idaho)
High School Diploma/GED or Equivalent or current enrollment in PathwayConnectStudents on an F-1 or J-1 visa must currently be enrolled at Ensign College
Skill Sets/Qualifications:
Highly developed ability to verbally communicate in a clear and concise manner
Active listening
Caring and empathetic nature
Critical thinking and complex problem solving
Mature judgement
Detail oriented
Self-Starter
Adaptability
Works well independently and collaboratively
Technologically Savvy
Ability to quickly establish and maintain interpersonal relationships
Excellent writing ability
Proficiency with Microsoft Office Suite
Culturally and socially aware
POSTING NOTICE/MORE INFO.
Work Schedule: This position is remote. Remote positions are available for applicants located in Utah or Idaho. Employees are scheduled for specific shifts in coordination with employee availability and staffing needs.
Additional hours may be available and needed during peak service times such as the beginning of new semesters. Student Service Representatives may work up to 40 hours at times based on the employer’s discretion.
To do the work, the following are required for an at-home set-up
A quiet workplace
Laptop or computer with a private at-home set up (no Chrome Books)
1024×768 (SVGA) screen
4 GB of ram
Microsoft Edge and Google Chrome are recommended browsers
Internet Bandwidth
Minimum: 500 KBps upload speed; 1 MBps download speed (4 Mbps upload; 8 Mbps download)
Recommended: 1 MBps upload speed; 2 MBps download speed (8 Mbps upload; 16 Mbps download)
Please Note: All positions are subject to close without notice.
This post is listed Under  Utah jobs
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