Concierge / Guest Services – Cliff Lodge Job Vacancy in Snowbird Resort Snowbird, UT 84092 – Latest Jobs in Snowbird, UT 84092

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Company Name : Snowbird Resort
Location : Snowbird, UT 84092
Position : Concierge / Guest Services – Cliff Lodge

Job Description : Pay – $15.00 per hourAbout SnowbirdSnowbird is a world-renowned ski and summer resort just 6 miles up Little Cottonwood Canyon. Here, winter enthusiasts experience all types of mountain terrain which can be enjoyed by every level of skier and snowboarder. Guests can sharpen their skills at our topflight mountain school, go for a backcountry snow-cat tour or enjoy an exhilarating heli-ski adventure. Snowbird offers 4 hotels, 15 restaurants, conference facilities, summer activities, Oktoberfest and a full-service spa, all surrounded by spectacular granite peaks – making Snowbird a world-class destination.About the Cliff LodgeWith consistently record-breaking powder in the winter and a colorful and pristine mountain setting in the summer, it’s no wonder thousands of people come from around the world to visit The Cliff Lodge at Snowbird. Hailed as the flagship hotel at Snowbird, The Cliff Lodge boasts nine stories of guest rooms and timeshare condos, three restaurants, a full service spa, multiple pools and hot tubs, and beautiful mountain views in every direction. With an emphasis on elevated guest service, The Cliff Lodge is an exceptional place to work. Snowbird is looking for a Concierge to join the diverse, energetic and dedicated staff at The Cliff Lodge.What You’ll DoAs a Full-Time, Year-Round Cliff Lodge Guest Services/Concierge at Snowbird you are responsible for providing excellent customer service throughout our guest’s stay by exceeding their expectations and performing all duties in regard to the operation of the Concierge. You will answer questions, make copies and fax information for resort guests. In addition, make reservations, upon request, for dinner, transportation, special events, concerts, tours, etc. You will provide information regarding the resort and surrounding area to the guests.As a Guest Services/Concierge at the Cliff Lodge, you will:Greet owners and guests.Answer the telephone and relay calls to the appropriate party courteously and efficiently.Anticipate and meet guests’ needs. Respond to guests’ requests for reservations.Have an insatiable desire to attain the highest levels of quality and cleanliness in all areas of the hotel.Inform guests of hotel services, features and room amenities.Must have excellent guest-relation skills.Interact with guests and customers of the resort in a friendly and accommodating manner.Relate well to coworkers and others in sometimes unstructured situations.Have excellent verbal & written communication skills with guests and co-workers.Have excellent telephone etiquette.Use of simple arithmetic with accuracy.Task-specific training, including computer and typing skills. Computer literate with a typing speed of at least 40 w.p.m.Must be reliable, mature and able to work with minimal supervision.Require some exercise of judgment within policy guidelines and without supervisory approval.Require some problem solving and initiation of activities within job description and responsibility limitations.Require strong understanding of other Snowbird operations.What You Need to Get the Job DoneHigh school diploma or equivalent skills.Three to six months job-specific work experience with demonstrated competence.Successful completion of one to three months of job-specific training.Must be responsible, punctual and great customer service skills.Able to arrive to work on time.21 years of age.A positive attitude and ability to work well under pressure.Demonstrate patience in stressful situations.Work is subject to frequent interruptions making continuity and accuracy difficult.May experience some stress due to periodic guest relations, also during high-occupancy periods.Position requires an outgoing and friendly personality.Must have the ability to work in a flexible and high-volume environment.Needs the ability to make decisions quickly on guest and employee issues.May experience stress due to consistent high-occupancy levels and weather-related conditions that exist at Snowbird.Work ScheduleSpecific Shift: 7 a.m. to 3 p.m. and 3 p.m. to 11 p.m.You must be available to work both shifts based on business needs, including weekends and holidays.Shifts may vary from early morning to late evening depending on business level.Year-Round, Full-Time. 5 days a week.Work ConditionsWork is routine in pleasant, comfortable surroundings. Hotel Lodge conditions.Must be prepared to stay overnight if necessary on occasional times of road closures.May experience unusual stress from continual work with public, winter conditions, snow night requirements and commuting to/from Snowbird.Work is subject to frequent interruptions making continuity and accuracy difficult.Able to lift 25 pounds frequently and to stand for long periods.Travel in and around the building is required.May require travel between various buildings at Snowbird.Direct and continuous. Frequent guest contact is required.Must interact with guests and owners directly to ensure that requests are granted to guest satisfaction.Contact with co-workers, supervisors, management, and staff from other departments.Must be able to stand for long periods of time.Work is subject to frequent interruptions making continuity and accuracy difficult.Must have the ability to interact at any time with guests and other employees in a pleasant manner and maintain good working relationships with others and all departments at Snowbird.This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. We require all candidates that receive and accept employment offers to complete a background check before being hired and comply with our professional appearance, drug & alcohol, and employee conduct policies.Snowbird will be requiring all current and new employees to be fully vaccinated for COVID-19. Anyone hired will be required to show evidence that they have received at least one dose of the vaccine prior to employment and are required to be fully vaccinated within 30 days of their start date. Snowbird believes requiring all staff to be vaccinated is the best way to protect one another, our guests and our communities and is crucial to ending the pandemic.birdjobsJob Type: Full-time

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