Support Specialist Job Vacancy in Via Provo, UT – Latest Jobs in Provo, UT

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Company Name : Via
Location : Provo, UT
Position : Support Specialist

Job Description : Via is on the cutting edge of mobility, building revolutionary technology that’s changing the way people get around. It’s on-demand transit on a mass scale, a smarter transportation that’s friendly to our planet. As a Support Specialist, you will have the opportunity to support a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company.You’ll be on the ground floor of this exciting operation ensuring that our driver-partners have a smooth interaction and experience and delivering an exceptional service to our riders.What You’ll Do: Serve as the front line, supporting our driver-partners Thrive in a fast-paced environment tackling an array of customer issues.Become an expert on our services and spread the love of Via everywhere.Deliver above-and-beyond customer service to our riders Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experience.Channel customer feedback to all areas of the business such as technology, marketing, design, and product teams.This is an in-person position. You will be working from our office in Summit County, Utah (close to Park City).Who You Are: Clear communicator, good listener, with excellent reading comprehension and writing skillsExcellent computer and technical skills, including experience with Microsoft Office, the Google Suite, previous CRM tools like Salesforce a plusA well-rounded team player who takes ownership of (and pride in) your workDynamic; willing to wear multiple hats and work on projects of all typesYou take initiative to solve problems and get the job doneEmpathy and the ability to put yourself in the customer’s shoesGeneral awesomeness and a sense of humorFluency in English and Spanish recommendedBenefits: Hourly wage starting at $23/hrFuel costs reimbursed for those commuting into our office in Summit County, Utah (close to Park City). Park City officesEnd of season bonusEmployer-subsidized health, vision, and dental insuranceEmployer-subsidized life insuranceEmployer-subsidized short and long-term disability insuranceA generous paid-time-off packagePre-tax commuter and healthcare spending401K (optional)Reimbursement for winter tires paid at the end of winter seasonWe’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.With the addition of Remix into our portfolio, we created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.We’re committed to building and nurturing a team as diverse as the communities we serve. Bringing transportation equity to the world begins with championing equal opportunity in our own offices. All backgrounds, identities, and voices are welcomed and celebrated here.Ready to join the ride?Work Location: One locationJob Type: Full-timePay: $23.00 per hourBenefits:401(k)Dental insuranceHealth insuranceLife insurancePaid time offParental leaveVision insuranceSchedule:Monday to FridayWeekend availabilityWork Location: One location

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