Customer Care Advocate I Job Vacancy in Quick Quack Car Wash Orem, UT 84058 – Latest Jobs in Orem, UT 84058
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Company Name : Quick Quack Car Wash
Location : Orem, UT 84058
Position : Customer Care Advocate I
Job Description : Quick Quack is looking for the Smartest, Kindest, and most Driven Customer Care Advocates to join our team! Quick Quack is recognized as “The Best and Favorite” car wash in every community in which a Quick Quack Car Wash can be found. And we’re still growing!Quick Quack has also been recognized as a leading environmentally friendly and sustainable company and is one of the best places to work!JOB DESCRIPTION Assist customers by telephone, email, chat, or SMS and resolve all Customer Experience-related issues.Essential Duties and Responsibilities(other duties may be assigned to meet business needs):· Begin with a strong desire to be helpful and exceed customer expectations.· Present a “Can do, will do” attitude.· Then provide an exceptional experience by greeting customers in a courteous, friendly, and professional manner.· Listen attentively and understand the customer’s request for assistance.· Demonstrate empathy as appropriate.· Provide clear and complete answers.· Research and/or escalate as needed to make sure the customer is adequately taken care of.· Be a problem solver.· Suggest additional services by recognizing services we offer that may benefit the customer.· Advocate by contributing ideas on ways to resolve problems to better serve the customer and/or improve the organization.· Meet performance, quality, production, and Customer Satisfaction expectations.· Show willingness to collaborate and work with others in a team environment.· Regular attendance and punctuality are essential qualities for success.Qualifications/Requirements: · Outstanding oral and written communication skills.· Excellent attention to detail.· Cheerful, friendly, outgoing personality; a true people-person.· Strong desire to help others.· Willingness to do what’s best for the team.· Proficient with the Microsoft Office suite of products (Outlook, Excel, Power Point, etc.).· Minimum of 1-year of Customer Service and/or Contact Center experience in a fast-paced environment.· College preferred.Work Environment and Physical Demands: Work from home until our office in Orem, UT is completed, then work from the office.Job Type: Full-timePay: $16.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee discountHealth insuranceLife insurancePaid time offVision insuranceSchedule:8 hour shiftMonday to FridayEducation:Bachelor’s (Preferred)Experience:Customer Service: 1 year (Required)Call center: 1 year (Required)Work Location: One location
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