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Company Name : CXT Software
Location : Pennsylvania
Position : Technical Support Specialist
Job Description : Job Summary: The Technical Support Specialist will provide responsive, professional, and courteous support to our customer base. Technical support is a top priority in this role. The candidate must exhibit strong technical, problem-solving, and communication skills while providing excellent customer service. In addition, the candidate must have excellent written and verbal skills. The candidate must also possess emotional intelligence and customer care skills. This position builds relationships, ensures a common understanding with non-technical customers, and creates positive encounters. The candidate must be a self-starter who is flexible, dedicated, client-service oriented, resourceful, high-energy, collaborative, and able to work in a fast-paced, high-volume environment.Please note: We can only consider candidates residing in the following states: AZ, CA, CT, FL, IN, MO, PA, SC, TX, and WI.Supervisory Responsibilities: This position has no direct supervisory responsibilities.Duties & Responsibilities: Respond promptly to all support phone calls and support ticketsInitiate, update, and manage support tickets from inception to completionSupport teammates and provide assistance resolving questions and issuesPerform escalations to our Engineering and Services teamWork on a team with other support specialistsParticipate in rotating on-call responsibilities for after-hours emergency technical supportTechnical Support hours of operation are 3:00 AM PT to 6:00 PM PTRequired Skills/Abilities: Excellent interpersonal communication skillsExceptional ability to troubleshoot, determine root cause, and provide solutionsRemarkable ability to organize work and adjust work based on priorityExcellent ability to multitaskSuperior understanding of computer hardware and software systemsAble to handle several customer issues at onceThrive in a team environmentInspired to provide training and coaching to teammatesAbility to quickly ramp up on CXT Software’s X Dispatch software suiteEducation & Experience: Three years of experience providing enterprise-level technical support in the last 5 yearsBachelor’s or Associate’s degree preferred in Computer Science or related field, or equivalent combination of education and/or experienceStrong Windows knowledge, including Windows 7/8/10/11 and Windows Server 2008-currentExperience with Microsoft SQL Server 2008 and newerExtra-Bonus Qualifications: Previous logistics/courier industry backgroundAbility to learn continuously–we never stop learning, be it a technical attribute or a soft skill in customer managementBenefits: 401(k) with employer contributionHealth, dental, vision, life insurance offeredPaid HolidaysCumulative personal timeReferral program100% remote workplaceJob Type: Full-TimePay: $40k annuallyNote to Applicants: The candidate must have a suitable working location at home that is free from distractions and has reliable, high-speed internet connectivity.CXT Software is an equal opportunity employer. We value the diversity of our workforce. Must be authorized to work in the U.S. We are unable to sponsor H1b applicants at this time. No third parties please.Job Type: Full-timePay: $40,000.00 per yearSchedule:8 hour shiftOn callWeekend availabilityCOVID-19 considerations:COVID-19 vaccination is required for in-person employee or customers visitation.Application Question(s):Do you live in one of the following states: AZ, CA, CT, FL, IN, MO, PA, SC, TX, or WI.Education:Associate (Preferred)Experience:Windows: 3 years (Required)Microsoft SQL Server 2008 and newer: 3 years (Required)enterprise-level technical support: 3 years (Required)Work Location: Remote
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