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Company Name : Sherwood High
Location : Bengaluru, Karnataka
Position : Relationship Executive
Job Description : The Relationship Executive must build and maintain enduring and enriching relationships with existing as well as prospective members of the School.
Key Responsibilities
1. General Responsibilities
Have thorough knowledge of the mission, vision and ethos of the School
Familiarise oneself with the policies of the school and ensure adherence to the same.
Acquaint oneself with the strengths of the School and learn about the various offerings that are unique to the school.
Ensure that one has access to relevant information/reference material to promptly address enquiries.
Maintain and update a record of the calls received on a daily basis
Maintain and update a record of the mails received on a daily basis
Respond to all calls and mails in a timely fashion
Participate in activities and events conducted by the School
Participate in the promotional activities conducted by the School
2. Admissions
A. Pre – Admission
Maintain a record of the enquiries
Assisting walk-in enquiries with the registration process
Attend to online and telephonic enquiries without any delay
Prompt handling and allocation of enquiries
Schedule timely interactions with parents, share relevant information and address queries regarding the school
Share details regarding the ICSE Curriculum and the School Curriculum and assist the parent in making an informed decision
When required, schedule an interaction with the Coordinator to engage in discussion regarding Academics
Prompt follow-up on enquiries via calls and mails
On successful registration of enquiries, organise and accompany parents on School Tours
Arrange interactions with the coordinator for pre-primary admissions and schedule assessments for primary and secondary students
Communicate the interaction/assessment feedback on time
In case a parent requests for the rescheduling of an appointment, coordinate with the concerned persons and schedule a fresh appointment
In case a parent requests for the rescheduling of an appointment, coordinate with the concerned persons and schedule a fresh appointment
In case of appointment cancellation, promptly inform the concerned persons
Attend to out-station enquiries and organise virtual interactions
Assist the parent in selecting optional facilities such as transport, etc.
Assist the parent throughout the admission process and ensure all formalities are completed satisfactorily
Once the admission form and necessary documents are submitted, acknowledge the submission and peruse the documents to ascertain accuracy
Follow-up with parents in case of incomplete/inconsistent submissions.
Coordinate with the Accounts Team and facilitate the fee payment process
B. Post Admission
Maintain the admissions register
Scrutinise the documents submitted for admission and ensure the required documents are in place
Manage admission cancellations
Prepare the Admission kits and hand it over to the new admissions
Ensure timely and accurate updation of all enquiry and admission related data on the ERP
Collaborate with the coordinator and ensure smooth transition for mid-term admissions
Assist the Academic Team in conducting orientation for new admissions
Ensure all formalities and allotments for the new admissions are smoothly carried out
When instructed, organise and participate in discussions and meets with the parents
Collect feedback from parents as and when necessary
3. Parent Relations
Maintain a record of the queries and grievances
Address academic and non-academic queries raised by the parent
In case you are unable to address a query, immediately redirect the query to the concerned department and ensure the query is addressed
Address and resolve grievances expressed by parents
Escalate unresolved grievances to the concerned department
Ensure all queries are answered
Ensure all grievances are resolved
Role Requirements
Qualification: Graduation/PostGraduation in any field. (Business Administration/Marketing preferred)
Experience: 2+ years of experience in Teaching/Education Background preferred. Candidates with experience in Marketing preferred. Candidates having experience in ERP handling preferred.
Skills: Computer literacy (Excel knowledge essential), Excellent soft skills, Multitasking, Crisis Management
Qualities: Team player, Persuasive, Assertive, Result oriented
Key Performance Indicators
Performance Ratio (Enquiries to Admissions)
Complete and accurate maintenance and updation of data
Quality of interactions with students
Quality of interactions with parents
Proactiveness
This post is listed Under  Bengaluru jobs
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