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Company Name : ClearSource
Location : Pleasant Grove, UT 84062
Position : Call Center Representative | $19
Job Description : The Customer Experience Associate (CEA) is accountable for assisting the customer in a way that minimizes the customer time and effort to resolve their issue. They only provide accurate information and follow client processes. The CEA establishes a positive emotional connection with the customer and connect them to the brand.The CEA is responsible for processing back-end documents, verifying accounts, and sending additional documents including through text message, email, and Docusign. The CEA assists with customer callback requests, live calls, chats, and other contact channels. They are responsible for providing knowledgeable information to customers with questions about financial related questions, including cryptocurrency and retirement plan options like 401k and IRA’s.The CEA reports to the Team Leader or Lead Agent.Core Responsibilities: Show up for assigned shifts and follow scheduled lunches and breaks on time.Work with leadership and other team members to reach internal deadlines for processing and customer correspondence.Review and process account applications for customers according to client expectations and documented process.Contact customers to obtain new or missing information required to process their request.Care for customers in accordance with ClearSource standards of quality:Accuracy – always give only correct information and follow established processesConnection – emotionally connect the customer with our client’s brandEase – focus on one-contact resolution while minimizing the customer’s time and effort to resolve the issueLive the ClearSource Core Values (Customer First, Personal Accountability, Humble Courage, Hungry, Happy and Healthy)Key Performance Indicators: 100% following the shift schedule100% quality assurance score< 6.25% break time (as a percentage of paid time)100% Accuracy in processing account changesAbout ClearSourceClearSource is changing the conversation around quality in the call center industry. We are learning from the best thought leaders – people like Simon Sinek and Patrick Lencioni – in order to create the kind of culture that ensures our staff are successful and feel valued. This is no easy undertaking. It requires us to have the best leaders in the industry, people who are humble, hungry, and smart. This isn’t your grandma’s call center. We are creating exceptional customer service experiences at every touchpoint. And we’re growing like crazy.ClearSource is a leading provider of customer support services on an outsourced basis. Essentially, we handle the customer service calls, chats, and emails for companies in a variety of industries. Founded in 2008 and headquartered in Salt Lake City, UT, ClearSource has been recognized by Inc. magazine as one of the 500 fastest growing private companies in the US.ClearSource embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate based on sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.Job Type: Full-timePay: $19.00 per hourBenefits:Dental insuranceEmployee assistance programHealth insuranceLife insurancePaid time offVision insuranceAbility to commute/relocate:Pleasant Grove, UT 84062: Reliably commute or planning to relocate before starting work (Required)Application Question(s):Yes or No. Do you have any ideas in Cryptocurrency?Education:High school or equivalent (Preferred)Experience:Customer service: 1 year (Preferred)Financial related: 1 year (Preferred)Work Location: One location This post is listed Under Utah jobs
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