Customer Retention Officer Noida, Ahmedabad, Ranchi, Hyderabad Job Vacancy in Talent Leads HR Solutions Ahmedabad, Gujarat – Latest Jobs in Ahmedabad, Gujarat

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Company Name :
Talent Leads HR Solutions
Location : Ahmedabad, Gujarat
Position : Customer Retention Officer Noida, Ahmedabad, Ranchi, Hyderabad

Job Description : Job Description
Roles and Responsibilities
Sole responsibility of targets basis allocated base
I. Renewal collection and persistency targets
through customer calling or physical visits
to customer residences with prior
II. Ensure maintenance and sharing of daily
customers’ trackers and conversion

thereof, including review with Manager-

III. Convince customers and get renewal
premium and policy continuation to
continue insurance and giving retention
tools like mode change/Partial
withdrawal/PUA surrender/Loan etc.
IV. Timely depositing the cheque at the
nearest MLI branch/ bank branch within 24
hours of the cheque collection
V. Effectively handling customer escalations,
100% resolution of customer queries &
concerns including tracking of service
requests raised, providing clarity to
required customers on special revival
scheme, change in term, short premium
bucket to resolve financial constraint and
retain customers
VI. Ensuring follow up on critical document like
Health Declaration Form / tele
underwriting/home visits medical/ ECS
Mandate/ complaint letters on silent grief
and obtaining new contact details getting
update through branch operations
Role:Customer Retention – Voice / Blended
Salary: 3,00,000 – 3,50,000 P.A.
Functional Area:Customer Success, Service & Operations
Role Category:Voice / Blended
Employment Type:Full Time, Permanent
Key Skills
Customer CallingInsuranceBankingCustomer RetentionCollections
UG:Any Graduate
Company Profile
Talent Leads HR Solutions Pvt Ltd
An Insurance
Company Info
Contact Company:Talent Leads HR Solutions Pvt Ltd

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