Vertica Customer Experience Manager Job Vacancy in Vertica Utah – Latest Jobs in Utah
Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for
Full Details :
Company Name : Vertica
Location : Utah
Position : Vertica Customer Experience Manager
Job Description : Job Description:
Job Description Job Title: Vertica Customer Experience Manager
Job Function: Responsible for account renewal and partnering with the sales team to identify expansion opportunities within the existing client base.
Job Location: Remote
From smart thermostats to wearable devices to telecom network management to personalized advertising, online gaming, retail, manufacturing, and health care, Vertica powers the most data-driven industry leaders. AT&T, The Trade Desk, Guess, Cerner, among thousands of others trust Vertica because their business success is built on the predictive insights uncovered from petabytes of data in milliseconds.
We are looking for a successful Customer Experience Manager to join our Vertica Customer Engagement Team. In this role you will be engaging with our customers to identify, prioritize and lead improvements in customer experience. This position encompasses supporting and selling the within Vertica’s installed base as well as non-company accounts to achieve your assigned quota. You will build customer confidence in Vertica’s products, solutions, services, processes and support quality.
Responsibilities
The Customer Experience Manager (CEM) is essential in creating a positive customer experience throughout the customer journey. The CEM will be active in account management, cross selling, and retaining relations. The CEM will partner with the field team to increase account penetration, revenue growth, and customer satisfaction. The CEM job details include: Responsible for customer renewal outcomes, with a goal to achieve and exceed the annual renewal target and minimize churn Develop and execute on individual renewal strategies for a territory of accounts, with the goal of maximizing growth Identify key trends related to the renewal process and client feedback to help the business improve retention rates, address common risk factors, and scale success Work as a team with the Sales Rep to achieve revenue targets Focused on finding new opportunities within existing customer portfolio Assist in the process to close deals with existing customers Collaborate between teams to communicate our customer needs and use cases Assist in developing customer proposals, quotes and overall order processing Interact with customers to collect intelligence Follow up on identified issues, escalating appropriately Proactively contact and/or review account activities Partner with the Sales Team to develop and execute account plans through the management and coordination of sales activities Actively engages executives to build strategic, long-term relationships
Education and Experience
University degree preferred or equivalent experience
Typically, 2 or more years of IT sales experience within the software industry
Advanced organization, policies, business, technical and functional knowledge
Technical ability to develop and coordinate a total sales engagement in a complex environment
Knowledge and Skills
Proven results in articulating value propositions and solution discussions
Consistently demonstrates proactive activities within accounts
Experience managing end-to-end sales processes
Easily applies IT and industry solution, product, and service knowledge to solving business challenges
Advocates for client needs and requirements in proposing solutions
Establishes a professional, working, and consultative relationship with the client, up to the executive level
Strong industry acumen, keeps current with trends and can participate in client planning discussions
Job:
Sales
Micro Focus is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status
Pursuant to the Colorado Equal Pay Transparency Act, the expected salary range for this role in Colorado is:
Salary Minimum $103,929 – Salary Maximum $193,415
You can learn more about our benefits at https://jobs.microfocus.com/global/en/benefits.
This post is listed Under  Utah jobs
Disclaimer : Localpublic.in works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company
