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Company Name : JET PARTS ENGINEERING LLC
Location : Seattle, WA 98134
Position : Customer Support Representative
Job Description : Job Description
The Customer Support Representative will provide excellent customer service, build stronger relationships with existing customers, develop new ones, and support multiple JPE Regional Sales Managers. The position will be the primary point of contact for JPE’s many MRO customers and be a key member of the sales team supporting commercial airlines and JPE’s largest customers. As a Customer Support Representative; the position will act as the Regional Sales Manager’s internal advocate and will work with multiple departments across the organization always ensuring the best customer service. The position is in the Sales and Marketing department and reports to the Customer Support Manager. ** Covid-19 Vaccination is a condition of employment and proof of vaccination will be required upon hire**
Core Responsibilities (Includes but is not limited to)
Become familiar with JPE parts and other distribution lines/parts.
Utilize JPE’s ERP system to respond to RFQs and correctly fulfill orders.
Evaluate customer quotes/orders for cross-sell opportunities and follow up.
Compile sales opportunity analyses as required.
Track sales opportunities identified in JPE’s CRM.
Research and identify new sales opportunities.
Proactively approach customers with new product offerings.
Maintain strong relationships with current customers.
Expand customer base.
Coordinate efforts across different JPE departments to provide the highest level of service to customers.
Support outside sales force.
Other duties as assigned.
Experience and Skills
Motivated self-starter with outgoing phone personality.
Detail oriented with strong analytical reasoning required.
Strong Microsoft Office skills required, with an emphasis on MS Excel.
Sales experience in a manufacturing / distribution environment, handling multiple product lines with strong emphasis on cross-selling, price negotiation, and follow up.
Must have excellent customer service, follow up and communication skills, both oral and written.
Education
High School Diploma
Compensation and Benefits
Salary position commensurate with experience. We offer flexible start times with manager approval, paid vacation and sick/personal leave along with health, dental, vision, life, training/education budget and 401k benefits. Other perks; complimentary drinks, on site gym, company events and philanthropy opportunities.
About Us
Jet Parts Engineering (JPE) is an equal opportunity employer. In business since 1994, JPE is an aerospace engineering firm that has established a reputation for supplying high quality parts while providing exceptional service to its customers. Employees enjoy a diverse, positive, communicative, team-oriented and cross-disciplinary environment. With employees stationed across the continental U.S. as well as Europe and Asia, JPE is widely expanding. For more information, see www.jetpartsengineering.com.
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